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Evaluating Order Management Solutions to Meet Escalating Omnichannel Customer Expectations

Your customers want access to real-time inventory information on the device of their choice, the ability to purchase through their preferred channel, multiple fulfillment options, and timely order information and status updates.  Are you able to meet their expectations?

If not, it may be time to upgrade your order management capabilities. If your order management system isn’t providing the omnichannel functionality you need, do you know how to find a solution that will?

Why not trust the experts? We do. Leading global research firm, Forrester, produces Wave Reports that evaluate top technology solutions. The Forrester Wave for Omnichannel Order Management details:

  • Key findings of the firm’s evaluation of the top order management technology vendors
  • How those vendors fulfill Forrester’s 77-point criteria
  • Where those solution providers stand in relation to each other for meeting the needs of their e-commerce clients

The Forrester Wave: Omnichannel Order Management report also examines how these order management platforms deliver capabilities beyond basic order orchestration, including:

  • Distributed Order Management
  • Customer service
  • Enterprise inventory
  • Store fulfillment

Please complete the short form on this page to receive this report today, compliments of Lightwell and IBM.

 

COMPLIMENTARY REPORT