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We live in an age of empowered customers: where customers have virtually unlimited access to information and can instantly share it with the world, and where technology has empowered them with greater access and transparency to information and raised their expectations for relevant communications and superior service, price and delivery.
Organizations are struggling to keep up. How can they improve their performance and exceed the expectations of the empowered customer?
In this IBM white paper, Insights from the Value Chain Synchronization Study, you'll discover how leading enterprises are synchronzing their customer insights with their value chain, including how to:
Integrate with your critical, yet complex business community
Get ready for change in your business community
Close the perception gap between the C-level and front-line IT professionals
Please complete the brief form on this page to receive the complimentary white paper from Lightwell and IBM.