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Learn how Telus transformed the B2B client experience with leading tools that simplified complex systems environments.
In a mature, largely saturated market, communications providers can no longer rely on customer acquisition to drive revenue growth. As enterprises look to nurture loyalty and improve retention, customer service is fast becoming a key differentiator.
To deliver on its top priority to maximize customers’ “likelihood to recommend”, TELUS decided to invest in transformation. How could it achieve the goal against a backdrop of a fragmented systems environment?
In this case study, learn how TELUS integrated customer data, processes and systems for quoting, order management, order fulfillment and aftercare in a centralized platform— enabling seamless customer journeys through the contact center.
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