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Learn how Telus transformed the B2B client experience with leading tools that simplified complex systems environments.

In a mature, largely saturated market, communications providers can no longer rely on customer acquisition to drive revenue growth. As enterprises look to nurture loyalty and improve retention, customer service is fast becoming a key differentiator.

To deliver on its top priority to maximize customers’ “likelihood to recommend”, TELUS decided to invest in transformation. How could it achieve the goal against a backdrop of a fragmented systems environment?

In this case study, learn how TELUS integrated customer data, processes and systems for quoting, order management, order fulfillment and aftercare in a centralized platform— enabling seamless customer journeys through the contact center.

Please complete the brief form on this page to receive the complimentary case study from Lightwell and IBM.



Complimentary Case Study