Learn how leading retailers manage their costs and service requirements in the face of omni-channel fulfillment
This report examines how well retailers are able to manage the total cost-to-serve for omni-channel customers, and their technical proficiency to deliver profitable omni-channel services and orders to customers at the speed they want. You'll learn:
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- The results of cost-to-serve survey conducted by Aberdeen Group
- Best-in-class performance metrics
- The omni-channel order management and fulfillment capabilities many retailers already have in place, and those they lack
- Key takeaways and recommendations for reducing order fulfillment costs