Findings from the Aberdeen Group's research show that Best-in-Class companies are 50% more likely to be using an Omni-channel Order Management (OcOM) solution when compared with all others.
This knowledge Brief explores the essential nature of Omni-channel Order Management systems, and examines how they help Best-in-Class companies meet the growing demands of empowered customers while containing cost-to-serve.
Please complete the form on this page to receive the report, compliments of Lightwell and our partner, IBM.
