As e-commerce sales boom and consumer expectations increase, retailers need a new strategy to cost-effectively build customer satisfaction and further fuel growth.
Yet many retailers still struggle to provide the variety of order orchestration options that consumers expect in the crucial “last mile” of an order’s lifecycle.
This white paper explores the capabilities needed to enable an efficient, responsive customer order fulfillment supply chain that delivers what customers expect, while achieving the operational efficiency that today's retailers require.
It explores a wide variety of cross-channel customer order fulfillment processes, and describes how IBM Sterling Order Management helps companies enable and improve them.
In addition, it describes how IBM order orchestration capabilities can help solve critical business issues such as:
Simply fill out the form on this page, and we’ll send you a link to this valuable white paper today—compliments of IBM and Lightwell.