The use of Service Level Agreements (SLAs) as part of the service delivery management process is on the rise for external use, internal use, and outsourcing agreements.
Are you initiating the setup of SLAs? Are your customers requesting it? Do you need to do so for compliance-related requirements?
If you’re going to succeed, you’ll need do your homework.
This white paper—The Five Critical SLA Questions for Managed File Transfer—identifies the five critical steps you should take before you define your Service Level Agreements. It provides ideas and insights around:
Simply fill out the form on this page, and we’ll send you a link to this valuable MFT white paper today—compliments of IBM and Lightwell.