Financial services firms are facing a rapidly changing and evolving set of business challenges such as the rise of APIs and apps, the battle over mobile services and the increasing complexity of omni-channel delivery.
In an era where digital innovations are used widely by consumers and have come to be expected, there is a greater push for financial institutions to deliver a highly personalized and convenient experience that stretches across mobile, social, and digital channels.
Traditional “brick and mortar” financial institutions struggle to keep up with the pace of innovation, held back by massive investments in physical locations, legacy technology, and large employee bases.
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