Customer experience is about to become the new enterprise competitive battleground. In fact, Gartner research reveals that the top focus of CX investment is ensuring a consistent multichannel experience.
Learn how APIs and application networks can help ensure your customers have the same experience — no matter which channel they use to interact with your company.
Download this white paper to discover:
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- How Wells Fargo created a unified experience for their customers across all their channels—phone, desktop, and mobile—using an API-led connectivity approach
- How PetSmart created a personalized customer journey across multiple digital and in-store channels 2x faster by partnering with MuleSoft
- How Australian government agency Service NSW achieved 97% customer satisfaction by uniting 800 services into a single one-stop-shop portal.